Delete your OonDrop account
This page explains how to delete your account in the OONDROP app (customers) or the OONDropper app (delivery partners), run by AIIBLUE TECHNOLOGIES PRIVATE LIMITED.
Each app also has its own page: customers www.oondrop.com/delete-account/customer, delivery partners www.oondrop.com/delete-account/delivery-partner.
1. Delete it in the app
- Open the app and sign in.
- Go to Profile > Delete my account.
- Read what will be deleted, enter the code we send you on WhatsApp, and tap Delete my account.
2. Ask us without the app
If you no longer have the app, write to support@oondrop.com or call +91 95664 97519 from the phone number registered on your account. Write "Delete my account" and say whether you are a customer or a delivery partner. We confirm it is you and delete the account within the same time as in the app.
3. What happens next
- You are signed out at once.
- Your account is deleted after 30 days. If you sign in again before then, the deletion is cancelled.
- We delete your name, email, profile photo, saved addresses, favourites and notifications. For delivery partners we also delete documents, photos, bank details and location history.
- Customers: any wallet balance is forfeited and an OonDrop Pass ends without a refund.
- Delivery partners: unpaid earnings are paid in the next payout before the account closes.
- You cannot delete the account while an order (customers) or a delivery, or cash not yet deposited (delivery partners), is still open.
4. What we keep
Orders, invoices and payouts are kept without your name for as long as tax law requires (currently 8 years). Details are in the privacy policy for customers or for delivery partners.