Grievance Redressal and Contact
OonDrop is run by AIIBLUE TECHNOLOGIES PRIVATE LIMITED (CIN U72900TN2023PTC158287), registered office: No. 31A, Ground Floor, Dr. Seethapathy Nagar, 100 Feet Taramani Link Road, Chennai City Corporation, Chennai, Tamil Nadu 600042, India. Phone: +91 95664 97519.
1. Get help quickly
Most questions about an order, a refund, a payout or your account are fastest in the app:
- Customers: Profile > Help Center, or Help on the order.
- Delivery partners: Help in the app.
- Restaurants: Help in the restaurant console.
The support chat answers first with the help bot and then connects you to the OonDrop team. You can also write to support@oondrop.com or call +91 95664 97519.
2. Grievance Officer
If you are not satisfied with the support team's answer, or your complaint is about your personal data, write to our Grievance Officer: grievance@oondrop.com, phone +91 95664 97519.
Please include your registered phone number, the order number (if any), what happened and what you would like us to do.
3. How we handle a complaint
- We acknowledge your complaint within 24 hours and give you a complaint number to track it.
- We resolve it within 15 days.
- For a request about your personal data under the DPDP Act, we answer within 15 days and in any case within 90 days.
4. If you are still not satisfied
- About your personal data: you can complain to the Data Protection Board of India.
- As a consumer: you can approach the National Consumer Helpline (1915) or the consumer commission.
5. Delete your account
You can delete your OonDrop account in the app (Profile > Delete my account) or on the web at https://oondrop.com/delete-account.